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Managers of Top Luxury Hotels Provide Advice


In an article in forbes.com we found some fantastic hotel management advice from some of the world’s best hotel managers. Collectively these managers have more than one thousand years’ of work experience in hotel management and they can be found in 5-Star establishments that span from the Landmark Mandarin Oriental in Hong Kong to the Lotte Hotel in Moscow, and from The Four Seasons Resort Lanai in Hawaii to the Park Hyatt Sydney.

All of this information can be found in great detail in a book written by Rahim B. Kanani titled, A Wealth of Insight, The World’s Best Luxury Hoteliers on Leadership, Management, and the Future of 5-Star Hospitality.

The book has over 300 pages and is filled with the most gorgeous photographs.

Here is a quick sample of some of the advice given by the best of the best

Aaron Kaupp—General Manager, Le Royal Monceau, Raffles Paris (France)
Never micromanage your team…micromanaging leads to setting boundaries, but your team needs to be able to improvise and be flexible.

Alexander Pichel—General Manager, Hotel Indonesia Kempinski Jakarta (Indonesia) After training your team, empower them to act. If you are confident you have the right people in place, trust them to do the right thing at the right time…Empower them to adapt and make decisions.

Amit Majumder—General Manager, Jumeirah Vittaveli (Maldives)
Walking around and being available to listen, learn, and support is one of the most important lessons I ever learned.

Anneke Brown—General Manager, COMO The Treasury (Perth, Australia)
One of the hallmarks of my management style is encouraging colleagues to come to me with not only a problem but also a suggested solution…Delegation empowers and opens the door for stars to shine. It is also a smart strategy for any succession planning to be effective.

Brian Gullbrants—Executive VP and General Manager, Wynn Las Vegas and Encore (U.S.A.)

If you ask for excellence, you’ll get a job well done. But if you demand perfection, you’ll achieve excellence…Those who demand more get more. You must set a high bar. It will surprise you how much a team or an individual can achieve when they are stretched, encouraged, and have no limits.

Tell us: As a hotel manager, what is your leadership advice to others?